Troubleshooting
The most common snags and how to fix them.
Why didn’t my agent reply?
Section titled “Why didn’t my agent reply?”Check, in this order:
- Agent status — it only processes messages when active. In onboarding or training, it stays idle.
- Usage limit — if you hit your plan’s monthly action limit, the agent pauses. See Plans & billing.
- Auto-filter — clearly automated messages (no-reply, notifications, spam) are filtered out and never become a draft.
- Suspension — if the account is suspended, all agents stop.
”Invalid token” on password reset
Section titled “”Invalid token” on password reset”The password reset link:
- expires in 24 hours, and
- is single-use.
If you see “invalid token”, the link has expired or was already used. Request a fresh one from the login screen and use the most recent link.
Why did my draft get blocked?
Section titled “Why did my draft get blocked?”Two possible causes:
- Content moderation — the draft hit a content rule and was stopped before sending.
- Business context — regulated or licensed activities (for example, a licensed firearms broker) require extra caution, and the agent blocks anything it can’t confirm.
Why is my account suspended?
Section titled “Why is my account suspended?”Suspension follows a three-strikes rule. After three violations, the account is suspended and agents stop. To have a suspension reviewed, contact the founder directly at your account’s contact email.