Approval queue

The approval queue is the heart of the day-to-day. Every draft an agent writes stops here and waits for your decision. You’ll find it at app.workasso.com/approvals.

Approve, edit, or reject

For each draft you can:

• Approve — send the reply as is.
• Edit — adjust the text before sending (and the agent learns from your edit).
• Reject — discard the draft.

Bulk operations

When several drafts follow the same pattern, select and approve them in bulk instead of opening one at a time.

Redraft button

If you trained the agent after a draft was generated, the Redraft button rewrites that draft with the updated training applied. Handy when you’ve just adjusted the tone or a policy and want the queue to reflect the change.

How actions are counted

Note

1 action = 1 inbound message processed, regardless of outcome. Approving, editing, rejecting, or escalating all count as the same action — what counts is the agent processing the inbound, not what you decided afterward.

Per-plan action limits are in Plans & billing.